Shipping & Return Policies

Shipping and Processing Policy for KI Hair Extensions

Thank you for choosing KI Hair. We are committed to providing you with high-quality hair extensions and excellent customer service. Please read our Shipping and Processing Policy carefully to understand how we handle the processing, shipping, and delivery of your orders.

Processing Time:

  • All orders are processed within 5-7 business days (excluding weekends and holidays) after payment is received.
  • Processing times may vary during peak seasons or promotional periods. Any delays will be communicated to customers promptly.

Order Confirmation:

  • Once your order is placed, you will receive an email confirmation with your order details.
  • Please review your order confirmation carefully. Please be advised that once an order is placed it cannot be changed once processed.

Shipping Methods:

  • We offer various shipping options at checkout, including standard and expedited shipping.
  • Shipping costs are calculated based on the destination and the selected shipping method.

Shipping Time:

  • Standard Shipping: 7 to 10 business days.
  • Expedited Shipping: 1 to 3 business days.
  • International Shipping: Delivery times vary based on the destination and customs processing.

Tracking Information:

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track the status of your order using the provided tracking information.

Shipping Restrictions:

  • We currently ship worldwide.
  • We do not ship to P.O. boxes. Please provide a physical address for delivery.

Customs and Duties:

  • For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country's customs regulations.

Delivery Issues:

  • If there are any issues with the delivery of your order, please contact our customer service team via email at orders@shopkihair.com for assistance.

Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure and accurate.
  • If you suspect your package is lost, contact the shipping carrier and our customer service team promptly for assistance.

Returns Due to Incorrect Address:

  • If a package is returned to us due to an incorrect address provided by the customer, additional shipping fees may apply for reshipment.

Note:

  • Delays may occur due to unforeseen circumstances, such as weather conditions, natural disasters, or carrier-related issues. We appreciate your understanding in such situations.

By placing an order with KI Hair, you agree to the terms and conditions outlined in this policy. If you have any questions or concerns, please contact us at orders@shopkihair.com. Thank you for shopping with us!

 

 

 

 

 

No Refund Policy for KI Hair

Thank you for choosing KI Hair. We are dedicated to providing high-quality products and excellent customer service. Please carefully read and understand our return before making a purchase.

All Sales Are Final:

  • All sales of hair extensions are final. We do not offer refunds, returns, or exchanges unless the product is damaged or defective upon receipt.

Damaged or Defective Products:

  • In the rare event that you receive a damaged or defective product, please contact our customer service team at orders@shopkihair.com within 3 days of receiving your order.
  • We may require photo evidence of the damaged or defective product for assessment.

Incorrect Orders:

  • If you receive an incorrect order, please notify us within 3 days of receiving the shipment.
  • We will investigate the issue and arrange for the correct product to be sent to you.

Color Discrepancies:

  • We make every effort to display the colors of our products accurately on our website. However, we cannot guarantee that your device's display accurately reflects the product's colors.
  • We do not offer refunds or exchanges for color discrepancies.

Care and Maintenance:

  • It is the responsibility of the customer to follow our care and maintenance guidelines to ensure the longevity of the hair extensions.
  • Damage resulting from improper care or use is not eligible for a refund.

Cancellation Policy:

  • Orders cannot be canceled once they have been placed. Please review your order carefully before confirming your purchase.

Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure and accurate.
  • Contact the shipping carrier and our customer service team promptly if you suspect your package is lost.

Force Majeure:

  • We are not liable for any delay or failure to perform our obligations under this policy due to causes beyond our reasonable control, including but not limited to natural disasters, acts of war, and governmental actions.

Note:

  • By making a purchase with KI Hair, you acknowledge and agree to abide by the terms of this return policy.
  • If you have any questions or concerns, please contact our customer service team at orders@shopkihair.com.

Thank you for choosing KI Hair. We appreciate your understanding and cooperation.